How to update room amenities on step 2 Booking Engine?

Hotel amenities are those additional items and services in a hotel room that can transform a guest's stay from a pleasant rest to an outstanding experience. Amenities might be the things provided at no additional charge to make a guest's stay more convenient and comfortable. These extra services or products are given to hotel guests at no extra charge and can broadly include such items as shampoo, conditioner, body lotion, soaps, specialty candies, etc. You can see the list of amenities on the right side under room description on Step 2 in Booking Engine.

Depending on initially chosen template, you can place 4 or 8 amenities in a row, if you would like to add more, additional details dropdown will display the rest. Each amenity has Icon and Icon Label. Icon is a picture helping to visualize a particular amenity: you can review the list of amenity icon choices here. Icon label is a text under the Amenity Icon that specify exact information about the hotel amenity, for example, you can use the same icon ‘“Multiple Bedrooms” but different Icon Labels “Four Bedrooms” and ”Three Bedrooms” for different rooms.

RevRaise Access Check

1. Login to RevRaise Admin Panel.
2. You need to have Amenity Admin and Room Admin or Rooms Editor roles assigned to be able to change amenity icons and labels for a specific room.
3. Filter the name of a certain hotel from overall hotel list, select Amenities tab.

Adding/ Editing amenity icons

• Follow the link https://beadmin.azds.com/admin/room/list, click Rooms on the lefthand side menu, enter the room name and click List to edit already customized amenities.
• Clicking Add will allow to add the new Icon and Icon Label to the room (you should have Room admin role assigned):

• You can customize amenities in Rooms/Amenities tab (you have Room amenity admin role assigned):

• Check those rooms boxes where this amenity should be displayed and press Create.

Check for Updates on Booking Engine

Visit the client-facing Booking Engine URL to ensure changes display correctly. If changes made in RevRaise do not display correctly on the Booking Engine, follow the steps in this article to clear the cache and refresh the site.  If changes made in RevRaise still do not display correctly after clearing the cache and refreshing the site, please submit a request for additional support per the instructions below.

For Additional Support

Click here to complete the Support Request Form*. 

1. Your email address—a support agent will reply via email.
2. Subject—Provide the property name and issue title.
3. Description—describe the issue in detail.
4. Priority—accurately* indicate the level of the request (low, normal, high or urgent). *Selecting the correct priority level ensures the request is routed to the correct agent.
5. My request is for the following— indicate the request is for Booking Engine (RevRaise).
6. Attachments (if applicable)—attach relevant docs/images.
7. Click Submit.

Zendesk will generate a ticket number. To check the status of the ticket, click here and enter the ticket number in the Search field on the left side of the screen.