Notifications such as text, images, and links display on the Booking Engine based on selected parameters. This article describes the notification settings and parameters, and then provides instructions to edit existing notifications and to create new ones.
RevRaise Access Level Required for This Function: Client Admin or Above, and Theme Editor
| Your access level is indicated in the lower-left corner of the RevRaise Admin Panel. |
Search for Hotel
- From the Hotels menu, search for the desired property.
- Press Enter on the keyboard or click Filter.
- Click the hotel name from the results.
Steps to Create New Notifications
| 1. From the Theme tab, select the Notifications tab. | |
| 2. Scroll to the bottom of the Notifications page and click +Add new item. | |
| 3. Set notification parameters as described in Notification Parameters table below, and then click Update. | |
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4. To remove the new notification before saving it, click the -sign next to the Description field on the top-left corner. Once you click the -sign, you cannot restore the new notification and you will need to start over by clicking +Add new item.
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| 5. To delete the new notification after you’ve clicked Update, follow steps in the Steps to Delete Existing Notifications section of this article. |
Steps to Edit Existing Notifications
| 1. From the Theme tab, select the Notifications tab. Existing notifications, and their parameters, are provided on the Notifications screen. | |
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2. Locate the notification that requires edits and adjust the parameters as described in Notification Parameters table below. |
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| 3. Click Update. | |
| 4. Make desired edits to the parameters described in the table above, and then click Update. | |
| 5. To delete the notification after you’ve clicked Update, follow steps in the Steps to Delete Existing Notifications section of this article. |
Steps to Delete Existing Notifications
| 1. From the Theme tab, select the Notifications tab. Existing notifications, and their parameters, are provided on the Notifications screen. | |
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2. Locate the notification to delete. |
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3. Scroll to the bottom of the notification parameters and click Remove item. To save, click Update.
Note: You will not receive the opportunity to confirm notification removal, the notification will simply disappear. To restore a deleted notification, you must navigate away from the Notifications page (by clicking any other tab or menu item) before clicking Update. Once you've clicked Update, you will need to recreate the notification by following the steps in the Steps to Create New Notifications section of this article. |
Notification Parameters
This table describes the notification settings and parameters that determine how and when the notification will display.
Tip: Since the parameters (dates, # of guests, etc) are typically entered by guests on step 1 or passed through from a website booking widget, the notifications that require a special conditions typically work best on Step 2 or Step 3.
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Description |
The description must be in HTML — see below for general guidelines. For assistance, follow the steps to create a ticket in the For Additional Support section of this article. |
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Hide
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Check this box to hide the description text without deleting the notification permanently |
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Display Condition
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If the notification should display for all guests at all times, maintain option (none selected). If the message should display under certain conditions, select one of the following options.
Date Range Start Date and End Date = notification displays during the date range Start Date only = notification will display from the start date End Date only = notification will hide after the end date Both date fields empty = notification displays continuously Minimum Adults/Minimum Children/Minimum Guests Notification will display when the selected number of adults/children/total guests is equal to or exceeds the number in the Amount* field. |
| Image | Select an image to display |
| Link url | Provide a link here for guests to navigate |
| Link label | The text that contains the link |
| Region | The step on which the notification will display |
| Sort Order | If more than one notification is set in a region, select the order in which they will display. 0=at the top, 1=below the 0 notification, 2 = below the 1 notification, and so on. |
| Enable Expand Functionality | Leave this box unchecked. |
| Title/Preview Text | Leave this freeform text box blank. |
Notifications support basic HTML. Follow the tips below to add common formatting edits.
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Hyperlinks: <a href="samplelink.com" target="_blank">text you want displayed/hyperlinked here</a>
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Tip: It is a best practice to always add target="_blank" for URLS to ensure the link gets opened in a new tab and a potential guest isn't fully exited out of the booking engine experience.
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Underline: <u>put text you want underlined here</u>
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Bold: <strong>put text you'd like bolded here</strong>
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Italicized <em>put text you'd like italicized here</em>
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Paragraph / Line Breaks: <br><br>
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Change Font or Color Size: <span style="color:#000"><span style="font-size:22px">Text here</span>
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Tip: Enter a hex number for color change (#000 is white in the example) and font size by px (22 is in the example)
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Check for Updates on Booking Engine
Visit the client-facing Booking Engine URL to ensure changes display correctly. If changes made in RevRaise do not display correctly on the Booking Engine, follow the steps in this article to clear the cache and refresh the site. If changes made in RevRaise still do not display correctly after clearing the cache and refreshing the site, please submit a request for additional support per the instructions below.
For Additional Support
Click here to complete the Support Request Form*.
- Your email address—a support agent will reply via email.
- Subject—Provide the property name and issue title.
- Description—describe the issue in detail.
- Priority—accurately* indicate the level of the request (low, normal, high or urgent). *Selecting the correct priority level ensures the request is routed to the correct agent.
- My request is for the following— indicate the request is for Booking Engine (RevRaise).
- Attachments (if applicable)—attach relevant docs/images.
- Click Submit.
Zendesk will generate a ticket number. To check the status of the ticket, click here and enter the ticket number in the Search field on the left side of the screen.