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Run a pull and refresh RevRaise Booking Engine

Anna Korsak
Updated

 

RevRaise Access Check

  1. Login to RevRaise Admin Panel.

  2. To clear cache and refresh the Booking Engine for a specific hotel, you need to have Pull Hotel Admin and Clear Hotel Cache Admin and Hotel Cache Editor roles assigned.

  3. Filter the name of a certain hotel from overall hotel list:

Click the buttons in the Actions column in the following order:

1. Pull (Pull Hotel Admin)

2. Clear Redis Cache (Clear Hotel Cache Admin)

3. Clear CDN Cache (Hotel Cache Editor)

After ”Pull” completion, you can extend the details and check what data was synchronized (images, rates, room titles, descriptions, translations, etc.) If something failed to synchronize, you will see the error.

Wait for 10–15 minutes for those changes to reflect on the front end. After that, check and compare the front end of the Booking Engine and the front end of Synxis, use the browser in incognito mode. More information about data synchronisation with SynXis here.  

For Additional Support

Click here to complete the Support Request Form*. 

  1. Your email address—a support agent will reply via email.
  2. Subject—Provide the property name and issue title.
  3. Description—describe the issue in detail.
  4. Priority—accurately* indicate the level of the request (low, normal, high or urgent). *Selecting the correct priority level ensures the request is routed to the correct agent.
  5. My request is for the following— indicate the request is for Booking Engine (RevRaise).
  6. Attachments (if applicable)—attach relevant docs/images.
  7. Click Submit.

Zendesk will generate a ticket number. To check the status of the ticket, click here and enter the ticket number in the Search field on the left side of the screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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