BE has several groups of items that are updated in different ways.
1. Data is automatically synchronized on the RevRaise booking engine after I make updates in SynXis.
Changes of the following items are updated automatically and do not require a manual pull:
- Availability / inventory*
- Pricing
- Policies (Cancellation Policy, Guarantee Policy)
- New rates
- Existing rates
- Dynamic packages
- Sort order of rates**
* Could take up to an hour before you see the updates on the RevRaise booking engine due to caching.
If you have a RevRaise account, you are able to clear the cache manually through Clear CDN Cache functionality.
**Only if you have sort order set to be pulled from SynXis (default) within RevRaise.
2. Changes require a manual pull from SynXis to appear on RevRaise.
Changes to the following items do require a manual pull:
- Room names
- Room descriptions
- Short and long descriptions
- Room images
- Sort order of rooms
- Sort order of room images
- Sort order of rates*
*Only if you have a manual sort order customised through RevRaise.
How do I run a pull and refresh the site?
3. Items that are not pulled from Synxis must be customised manually in RevRaise.
Other items that are not listed in the previous two lists.
For Additional Support
Click here and complete the Support Request Form*.
Our recommendation is to verify if your changes are displaying on your SynXis booking engine first; if your changes are not showing up on the SynXis booking engine, then they will not show on the RevRaise booking engine.
You are able to access your hotel's SynXis booking engine through either one of the below links as long as you populate your hotel's SynXis ID in the bolded field:
https://gc.synxis.com/rez.aspx?hotel=SynXisID
https://be.synxis.com/?hotel=SynXisID