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Customise policies in SynXis

Anna Korsak
Updated

There are five types of policies: cancel, guarantee, children, check in and pet policies. RevRaise pulls information setup in SynXis (Sabre), but also has some specific view options, some of policies can be changed as well.

 

Sabre policies settings

Cancel Policy

Hotel Cancel Policies offer hotel guests the opportunity to cancel their booking up until a certain amount of days before check-in. Once this date has passed, the hotel might charge the guest a set cancellation fee, a percentage of the booking, or the full amount.

Cancel Policies indicate to customers:

  • Whether they can cancel.

  • Cancelation deadlines.

  • Late cancelation penalties.

  • Reservation modification options.

Follow the guide below to find Cancel Policies Settings in Sabre Platform.

You can add text that you would like hotel guests to see in their reservations and also in breakdown policies on step 2,3,4 of hotel Booking Engine in Detail tab. The attributes in the Policy Settings section of the Detail Tab determine how the system applies the cancellation policy. These settings work jointly to determine when and if a reservations is eligible for cancellation and if so, how much cancellation charge applies.

 

 

If you would like to find more guides on cancel policies customisation refer to https://controlcenter-c1.synxis.com/cc/help/default.htm#t=201023.htm

 

Guarantee Policy

Guarantee Policies settings tab is right under cancel policies on Sabre platform:

 

 

Do not forget to assign guarantee policy to Booking Engine and replicate the text in Descriptions tab:
 

 

Child Policy

Children policy can bot be pulled from SynXis, please reach out to AZDS support specialist to  change it in interface labels (only available for superadmins).

 

How to check updates on Booking Engine User Interface

Displaying on Step 2,3 User interface Booking Engine:

Sometimes, children policy can be managed in interface labels part in RevRaise:

Check in Policy

Check in and Check Out time can be amended in Hotel - General tab, Hotel Editor role assignment is required:

Check-in and check-out policies for hotels can vary depending on the specific hotel and its policies, but there are some general guidelines that most hotels follow. Here are some typical check-in and check-out policies for hotels.

Displaying on Step 2,3 User interface Booking Engine:

Pet Policy

Pet Policy text can be amended in Hotel General tab, in pets policy text field:

 

 

How to check updates on Booking Engine User Interface

Clicking on price breakdown and policies you van find all five policies text, interface labels can be amended in Theme - Features: for example, ‘'cancellation’' instead of ‘'cancellation policy’'.

 

For Additional Support

Click here to complete the Support Request Form*. 

  1. Your email address—a support agent will reply via email.
  2. Subject—Provide the property name and issue title.
  3. Description—describe the issue in detail.
  4. Priority—accurately* indicate the level of the request (low, normal, high or urgent). *Selecting the correct priority level ensures the request is routed to the correct agent.
  5. My request is for the following— indicate the request is for Booking Engine (RevRaise).
  6. Attachments (if applicable)—attach relevant docs/images.
  7. Click Submit.

Zendesk will generate a ticket number. To check the status of the ticket, click here and enter the ticket number in the Search field on the left side of the screen.

 

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