AZDS Support Team can assign different levels of permissions to you. There are following types of roles in RevRaise that you can request:
-
Hotel Editor - Can edit all/allowed hotel fields (limited - only settings below):
Address
City
Country
Currency Format
Default Adults
Default children age
Email
Email From Name
Email Reply To
Enable Multi-Room Booking
Hide children
Hotel Name
Hotel TimeZone
Max Adults
Max Children
Max Rooms
Phone
Pet policy
-
Theme Editor - Can edit all/allowed themes fields (limited - only settings below):
Main Color
Background
Second Color
Custom Backgrounds
Third Color
Logo Image
Notifications
Group Code Logo
-
- Room Category Admin - Can edit all/allowed rooms category fields
- Room Filter Admin - Can edit all/allowed rooms filter fields
- Room Feature Admin - actions for room features
- Rate Admin - actions for rates
- Amenity Admin - actions for Amenities from Hotel page/Rooms list
- Add-on Admin - actions for Add-ons from Hotel page
- Pull Hotel Admin - Can only pull allowed hotels
- Clear Hotel Cache Admin - Can only clear cache for allowed hotels
- Hotel Cache editor - can clear Redis cache
- Export Hotel Subscription - Can export the list of users for allowed hotels
- Client Admin - Can manage all items below:
- Dynamic Package Admin - actions for dynamic packages from Hotel page
- Green Date Admin - actions for Green Dates from Hotel page
- Custom Content Admin - actions for Content from Hotel page
- Group/Promo/Direct Bill Admin - actions for Group/Promo/Direct Bill from Hotel page
- Urgency Trigger Admin - actions for Urgency Triggers from Hotel page
- Interface Label Editor - Can edit interface labels
- Travel Agent Admin - Can edit all fields under the TAP tab except Features (Stat, Contacts, Offers)
- Destination Editor - Can edit all/allowed fields under the destination tab, can’t add/remove hotels into destination
- Send Email Confirmation - User can generate confirmation emails
For Additional Support
Click here to complete the Support Request Form*.
- Your email address—a support agent will reply via email.
- Subject—Provide the property name and issue title.
- Description—describe the issue in detail.
- Priority—accurately* indicate the level of the request (low, normal, high or urgent). *Selecting the correct priority level ensures the request is routed to the correct agent.
- My request is for the following— indicate the request is for Booking Engine (RevRaise).
- Attachments (if applicable)—attach relevant docs/images.
- Click Submit.
Zendesk will generate a ticket number. To check the status of the ticket, click here and enter the ticket number in the Search field on the left side of the screen.