Follow the instructions in this article to add a new room or delete an existing one. Note: To add rooms in RevRaise, you can pull rooms from SynXis. To delete them, you will do it manually in RevRaise.
RevRaise Access Level Required for This Function: Room Admin
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Your access level is indicated in the lower-left corner of the RevRaise Admin Panel. |
Search for Hotel
- From the Hotels menu, search for the desired property.
- Press Enter on the keyboard or click Filter.
- Click the hotel name from the results.
Steps to Add a New Room
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1. From the Rooms menu, click the Rooms tab. |
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2. Click +Add new located on the right side of the top menu bar. |
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Note the three sections on this screen: Image Slider, Basic Settings, and Room Details. 3. Complete the room parameters (items with * are required). Descriptions for the fields are provided in the three Rooms Settings Tables in this article below. |
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4. To save, make a selection: Click Create to add the room and remain on this screen Click Create and return to list to add the room and go back to the room list Click Create and add another to add an additional room |
Rooms Settings Tables
Image Slider
Follow these steps to add images.
| 1. Click +Add new item | |
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2. Complete the Name field, if desired |
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3. Click Choose File to select the image |
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4. Indicate the Sort Order in the drop-down menu. This is the order in which images will display when more than one image is present. 0=first, 1=next, 2=after image #1, and so on. |
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5. To save, make a selection: Click Create to save the feature and remain on this screen Click Create and return to list to save and return to the features list. Click Create and add another to save the feature and create a new one |
Basic Settings Descriptions
| Name* (required) |
Auto-populated from Synxis after related hotel pull |
| Synxis Name* (required) | Room name in Synxis. Auto-populated after related hotel pull |
| Synxis Code* (required) | Room code in Synxis. Auto-populated after related hotel pull |
| Don't overwrite text data with a fresh pull |
When selected, disable data overwriting after pull |
| Don't overwrite images |
When selected, disable images overwriting from Synxis after pull |
| Call to Book | When selected, all pricing information and buttons will be replaced with the text: To book this room, please email or call us at [Hotel Phone Number]. |
| Sold Out |
To define whether a room is sold out: If Synxis does not return room in response and Sold Out is checked, then the room is shown at the bottom of the list and greyed out. If Synxis does not return room in response and Sold Out is not checked, then the room is NOT shown in the list at all. If Synxis returns the room in response and Sold Out is checked, then the room is shown in the list based on current filtering. |
| Sold Out Message |
Enter custom text here to display when Sold Out (above) is checked. For example, This room is unavailable for the dates selected. Please call [(xxx) xxx-xxxx] or email [xxx@xxx.com] for availability. |
| Sort Order |
Manually select the order in which room types are displayed. 0 = top, 1 = follows 0, 2 = follows 1, and so on. |
Room Details Descriptions
| Max Occupants | Maximum number of guests allowed in the room type |
| Description Header | Accor-specific description, doesn't apply to Synxis |
| Description | Short description of the room via API |
| Amenities Desc | Long description of the room via API |
| Features | Text will display in Features section on Room Details page |
| Upgrade Room | Standard room upgrade to a deluxe room (only one option allowed) |
| Footnote | Text that displays at the bottom of the Room-Amenities block |
| Virtual Tour Url |
Virtual tour link which would activate a little camera icon over the photo that opens a shadow box framing the virtual tour content. url example https://visitingmedia.com/tt8/?ttid=graduate-athens-2/#/3d-model/2/2 |
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Area
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Accor-specific, doesn't apply to Synxis |
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Area Measurement |
Accor-specific, doesn't apply to Synxis |
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Beds |
Accor-specific, doesn't apply to Synxis |
Steps to Delete an Existing Room
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1. From the Rooms menu, click the Rooms tab |
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| 2. From the list, locate the room you wish to delete | |
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3. Click the checkbox to the left of the room name to highlight it (helpful, but not required) |
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4. Click Delete under the Actions column on the far-right side of the table |
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5. Select from the pop-up box Cancel to keep the room and return to the room list or Yes, delete permanently! to remove the room type. |
Check for Updates on Booking Engine
Visit the client-facing Booking Engine URL to ensure changes display correctly.
If changes made in RevRaise do not display correctly on the Booking Engine, follow the steps in this article to clear the cache and refresh the site.
For Additional Support
Click here to complete the Support Request Form*.
- Your email address—a support agent will reply via email.
- Subject—Provide the property name and issue title.
- Description—describe the issue in detail.
- Priority—accurately* indicate the level of the request (low, normal, high or urgent). *Selecting the correct priority level ensures the request is routed to the correct agent.
- My request is for the following— indicate the request is for Booking Engine (RevRaise).
- Attachments (if applicable)—attach relevant docs/images.
- Click Submit.
Zendesk will generate a ticket number. To check the status of the ticket, click here and enter the ticket number in the Search field on the left side of the screen.